FAQ
What is limited edition?
All original artworks are limited edition print, meaning each print size is only sold in specific amounts. When an edition is sold out, we will produce no more images of that particular size. This makes the artwork more exclusive and in the long term, makes the artwork more valuable to collect.
What is a certificate of authenticity?
All original artworks come with a certificate of authenticity, which is proof that the artwork you purchase is an original made by the artist. The certificate is connected to the painting with a hologram attached to both the certificate and the backside of the artwork, making it difficult to copy the artwork.
Can you frame the artwork for me?
Yes, we can have it framed for you. Please get in touch with us before purchasing to discuss what kind of frame you want. There are several options for framing.
We frame it for you
We will frame the artwork for you and have it shipped in a sturdy wooden crate.
We send the artwork to a local framer near you
We will send the artwork, just as any other shipment, but to your local framer, and we will instruct them to frame it according to your needs. This method is less expensive.
Can you give framing recommendations?
Yes, we can have it framed for you. Please get in touch with us before purchasing to discuss what kind of frame you want. There are several options for framing.
We frame it for you
We will frame the artwork for you and have it shipped in a sturdy wooden crate.
We send the artwork to a local framer near you
We will send the artwork, just as any other shipment, but to your local framer, and we will instruct them to frame it according to your needs. This method is less expensive.
Can I cancle my order after placing it?
All original artworks are custom-printed; the rule of thumb is that we do not accept back orders if the production have started. However, we want you to be happy with your product; please get in touch with us as soon as possible and tell us why you want to cancel the order. We do our best to be flexible.
Important!
Please note that we are not responsible for damaged prints after receiving the artwork. Fine-art prints are sensitive, and it is easy to scratch the surface. Therefore, be sure that you DO NOT open the package yourself; ALWAYS hand it directly to a professional framer that knows how to open, handle and unmount rolled prints.
Are VAT and taxes included in the price for artworks?
We include Swedish VAT of 25% in all prices. But now, If you order outside of the EU, we will manually refund you 25% VAT.
How will my artwork be packed?
Framed original artworks
We ship all framed artworks in a custom-built and protective wooden crate for maximal protection.
Artwork without frame
Firstly we roll the artwork side in DuPont Tyvek, a soft material perfect for protecting art. Second, we roll the artwork onto a hard paper core with the surface facing out. Thirdly, we wrap it with bubble wrap for extra protection. We then place the artwork into another hard paper roll; one hard surface is inside and outside the product. Lastly, we put the artwork into a rigid cardboard package.
Important!
Never open the box containing unframed artwork yourself. Always let a professional framer open the package and handle the print. Anyone touching the artwork should do so wearing cotton gloves. We recommend you are present when they open the box. That way, you can examine the copy and ensure no damage or scratches on the edition.
What happens the artwork is damaged during shipping?
The shipping company insures the artwork, compensating you for your losses. We will do our best to help you with the process if this happens and make a new order for you.
External damages
Upon receiving the artwork, always check the package for damages; immediately report it to the shipping company if you see any.
Internal damages
If the artwork has scratches or other print-related issues, without the external package having visible damages, we will replace the artwork with a new one.
Important!
We would highly recommend that you be present when the framer opens the package and rolls out the print so you can examine the image and make sure there is no damage or scratches on the artwork.
How much does shipping for the artwork cost?
Shipping for artwork depends on whether it's framed or not. Please get in touch with us, and we will give you a total price, including shipping.
How long does it take to recieve an artwork after order?
We make all artworks on order, and all steps are done manually by the artist and his associates. Our product is high-end and therefore the delivery time takes longer than usual. Depending on the size, how many artworks you order, and the destination, it generally takes between three to five weeks from order to arrival at your destination.
Can I order my artwork with express delivery?
If you want express delivery, please get in touch with us before ordering an artwork, and we will do our best to have your artwork delivered in a shorter time. Sometimes we need to charge you an extra fee for express delivery, which we do not include in the artwork's regular price.
Can I return my artwork if I'm not satisfied with it?
We will replace the original artwork if something is wrong with your print, like damage or printing errors. If you, in general, have a change of heart and don't want the artwork, please get in touch with us and explain why you are not happy; we will do our best to help you - but as a rule of thumb, if there are no physical errors, we do not accept any returns or backorders.
Are the artworks I order insured during shipping?
The shipping company insures the artwork, compensating you for your losses. We will do our best to help you with the process if this happens and make a new order for you.
Important!
External damages
Upon receiving the artwork, always check the package for damages; immediately report it to the shipping company if you see any.
Internal damages
If the artwork has scratches or other print-related issues, without the external package having visible being damages, we will replace the artwork with a new one.
We would highly recommend that you be present when the framer opens the package and rolls out the print so you can examine the image and make sure there is no damage or scratches on the artwork.
Are there any hidden fees when ordering art?
Prices on the website are indications. Please get in touch with us for the total pricing. Prices include Swedish tax and frame, but we do not have the shipping cost in pieces.
What does +2AP (Artist Proof) mean?
Each edition consists of several prints; for example, "edition 3" consists of three images. Additionally, all editions have several "Artist Proofs," which are copies of the image used by the art exhibitions and private use.
Will the artist sell APs?
To respect our collector's investments, we have set up a policy for APs.
- For editions released (see the release date on your certificate) before December 2022, APs will NOT be sold.
- For editions released in 2023 and forward, the artist reserves himself to sell APs in the future.
In other words, if you have purchased artwork before December 2023, we will not sell APs for that edition.
Will the artist sell Artist Proofs (APs)?
To respect our collector's investments, we have set up a policy for APs.
- For editions released (see the release date on your certificate) before December 2022, APs will NOT be sold.
- For editions released in 2023 and forward, the artist reserves himself to sell APs in the future.
In other words, if you have purchased artwork before December 2023, we will not sell APs for that edition.
